Refund Policy

Return & refund

  • Our product is crafted with complete quality assurance however if you happen to receive any damaged or defective product, or a product that does not comply with the specifications as per your original order, you can return it on the spot.
  • If you happen to notice a damage or defect post the delivery of the product, kindly ring us at 1800-212-4828
  • The refund amount for the orders paid online or paid via credit/debit card at the time of delivery will be refunded within 7-10 working days from the date of initiating the refund through the online account, or will be refunded to the same card, depending on the most suitable circumstances as determined by Sasta Sunder Tikau.
  • The refund amount for the order paid vide cash on delivery option, will be initiated within 4-6 working days, and the order amount will be credited to your bank account via NEFT.

Cancellations

  • Since each of the order you place is made to order, Sasta Sunder Tikau cannot afford to cancel or replace or modify the order once the payment has been made.
  • For any cancellations made before the delivery is done, any advance payment will be refunded.
  • Items bought on discount during sale are not eligible for cancellation after delivery.
  • The cancellation policies mentioned here do not apply to certain pin codes.
  • You can cancel your order for any product (except made-to-order products) at any time prior to its delivery by logging in to your account and selecting the 'Request cancellation' option.